Pass Guaranteed 2025 SAP C-C4H56I-34: Useful SAP Certified Application Associate - SAP Service Cloud Version 2 Latest Exam Discount

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The SAP C-C4H56I-34 certification exam is without a doubt a terrific and quick way to develop your profession in your field. These advantages include the opportunity to develop new, in-demand skills, advantages in the marketplace, professional credibility, and the opening up of new job opportunities. SAP Certified Application Associate - SAP Service Cloud Version 2 C-C4H56I-34 real reliable test cram and test book help you pass the SAP Certified Application Associate - SAP Service Cloud Version 2 exam successfully.

SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 2	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 3	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 4	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 5	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Agent Desktop
B. Templates
C. Initial user
D. Live activity configuration

Answer: A,D

Explanation:
Activable services in SAP Service Cloud include:
* Agent Desktop (B): The primary interface for agents to manage cases, communications, and customer data.
* Live Activity Configuration (A): Enables real-time customer interaction features (e.g., chat, co- browsing).
Why other options are incorrect:
* C. Initial User: Part of system setup, not a "service."
* D. Templates: Predefined configurations, not activable services.
References:
* SAP Service Cloud Administration Guide: "Activating Standard Services".
* SAP Launchpad: "Service Activation for Agent Desktop and Live Features."

NEW QUESTION # 56
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

A. Access rights for cases are limited to read access.
B. The employee is not assigned to the correct business role.
C. Access to the Case app is NOT enabled for the business user.
D. Access rights are directly assigned to the business user.

Answer: B,C

Explanation:
You cannot access cases in SAP Service Cloud Version 2 if you do not have the appropriate access rights or permissions. There are two possible reasons for this: either access to the Case app is not enabled for the business user, or the employee is not assigned to the correct business role. Access to the Case app is enabled by adding the Case work center and the relevant work center views to the business role assigned to the business user. The business role defines the functional scope and access rights of the user for specific tasks and operations. If the business user does not have the Case work center or the necessary work center views in their business role, they will not be able to access cases in SAP Service Cloud Version 2. Alternatively, the employee may have the Case work center and work center views in their business role, but they may not be assigned to the correct business role in the first place. The business role assignment is done in the Employee work center, where the administrator can assign one or more business roles to each employee. If the employee is not assigned to the business role that has the Case work center and work center views, they will not be able to access cases in SAP Service Cloud Version 2. References = Creating Business Roles, section "How to Add a Work Center to a Business Role" and "How to Add a Work Center View to a Business Role"; Assigning Business Roles to Employees, section "How to Assign a Business Role to an Employee"

NEW QUESTION # 57
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Send e-mails to customers.
B. Hand over cases.
C. Make outbound calls.
D. Create appointments.
E. Share workspaces.

Answer: B,C,E

NEW QUESTION # 58
Which attribute can you assign to a warranty?

A. Non-covered categories
B. Registered products
C. Duration
D. Dates

Answer: C,D

Explanation:
Dates: You can specify the start date and end date of the warranty, or choose to calculate them automatically based on the registered product's purchase date or installation date. You can also define grace periods before and after the warranty period.
Duration: You can define the duration of the warranty in days, months, or years, and choose whether to include or exclude weekends and holidays. You can also set up recurrence rules for warranties that renew periodically.
Non-covered categories: You can exclude certain service categories from the warranty coverage, such as damage, misuse, or wear and tear. You can also specify the non-covered charges, such as labor, parts, or travel expenses, that the customer has to pay in case of a non-covered service request.
Registered products: You can assign the warranty to one or more registered products, either manually or automatically based on product attributes, such as product ID, serial number, or product group. You can also assign the warranty to a registered product's parent or child products, such as components or accessories.
References = Creating a Warranty, Warranty Attributes

NEW QUESTION # 59
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Registered products and installed bases related to the account only
B. Installation points
C. Registered products
D. Installed bases
E. Products

Answer: C,D,E

Explanation:
In the Related Objects facet of a case, you can maintain the following information:
Registered products: You can add registered products that are related to the case, such as the product that caused the issue, the product that needs to be repaired, or the product that needs to be replaced. You can also view the product details, such as the serial number, the warranty, the reading value, and the status.
Installed bases: You can add installed bases that are related to the case, such as the location where the product is installed, the configuration of the product, or the hierarchy of the product components. You can also view the installed base details, such as the ID, the description, the account, and the status.
Products: You can add products that are related to the case, such as the product that needs to be ordered, the product that needs to be delivered, or the product that needs to be invoiced. You can also view the product details, such as the ID, the description, the quantity, and the price. References = Solution Guide for SAP Service Cloud Version 2, section Related Objects.

NEW QUESTION # 60
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Pass Guaranteed 2025 SAP C-C4H56I-34: Useful SAP Certified Application Associate - SAP Service Cloud Version 2 Latest Exam Discount

Well-Prepared C-C4H56I-34 Latest Exam Discount & Leading Provider in Qualification Exams & Free PDF C-C4H56I-34 Exam Cram Review

SAP C-C4H56I-34 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q55-Q60):

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